CRM

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Lenny: I think the Salesforce example is an awesome example of your approach. If they were thinking about it in the old way, what would Salesforce have done? How would they have pitched it if not for, "Everyone's moving to the cloud, your dumb for using desktop software,"? Andy Raskin: Well, I think they would've just come out and said like, "Oh hey ..." I mean CRM by the way, was already a category. I mean, already Siebel was the huge giant of that space. There were already even companies doing it online, doing it through the web. And so they would've come and said, "Oh, we're easier to install, faster to get up and running than Siebel," or, "We have this much functionality compared to," I think it was, was it NetSuite? Or, I don't know. It was some early Salesforce-like thing that was out there. They would've done these sort of comparison things.

Andy Raskin: Well, I think they would've just come out and said like, "Oh hey ..." I mean CRM by the way, was already a category.

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