Artificial intelligence

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Lenny Rachitsky: Okay, amazing. There's a couple hot takes I want to hear from you, something that I've seen you talk about and share. One is you've shared that talking to customers and listening to customers is not always the right strategy in AI, and it might often lead you astray. Sherwin Wu: I don't know if it's that hot of a take. I think the main thing here is, so obviously you should talk to your customers. It's like you still talk to customers. I just think the AI field, especially what I've seen over the last three years working on the API and seeing all that evolve, is the field and the models themselves are just changing so, so quickly, they tend to disrupt themselves, especially around the tooling and the scaffolding space. So there's this quote that I read actually earlier this week, it's from an X article by this guy named Nicolas, who's the founder of a startup called Fintool, where I think he was sharing a lot of the best practices that he has learned through building AI agents for financial services, I think at his startup Fintool.

I just think the AI field, especially what I've seen over the last three years working on the API and seeing all that evolve, is the field and the models themselves are just changing so, so quickly, they tend to disrupt themselves, especially around the tooling and the scaffolding space.

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