CAT

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So technicians going in and fixing the CAT scan machine can chat with an AI agent to help them guide them through that process. We're the leader in the space, we're trying to enable every company in the world to create their agent with their brand at the top that I think will become as meaningful of a digital touch point as their website or their mobile app. In the short term, it can really transform the costs of running a customer service team. And what's remarkable is do so with really high customer satisfaction scores. That Weight Watchers agent, I believe has a customer satisfaction score of 4.6 out of five, which is pretty amazing. And what's interesting about service too, it's often people having a problem. And so, when you have a clear, I don't know if you use them in the airport, I think that agent has a CSAT score of 4.7 out of five people are coming in with a problem and [inaudible 01:16:19] delighted. And I think that's really the opportunity here.

So technicians going in and fixing the CAT scan machine can chat with an AI agent to help them guide them through that process.

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