If your CRM goes down, particularly on the last day of the quarter, you're really impacting your customer's ability to do business. So, that was a mindset shift that we hadn't quite come to terms with of how important we were to our customers. And so, we made a lot of changes based on that crisis. Usually very good things came out of crises. Lenny Rachitsky: So, there's the lesson there, something's going wrong, is it just like over-correct? Use this as a way to- Brian Halligan: Yes. We always over-corrected. Yeah, we almost, we purposely swung the pendulum hard the other way.
If your CRM goes down, particularly on the last day of the quarter, you're really impacting your customer's ability to do business.