CRM

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Lenny: One thing I took away from what you just shared is that you are given these two teams to lead, which aren't necessarily connected, but I think it tells me that you're doing a great job at HubSpot and I'm going to try to pierce through your modesty and I'm curious, what is it that you think you've done really well or been successful at that got the leaders at HubSpot to decide to give you this other team that feels like an incredibly important initiative in this time of AI? Chris Miller: So when I joined HubSpot in 2016, it was definitely an element of timing that really worked in my favor. It was maybe like a year or so after HubSpot had launched their free CRM, which was a big strategic play for them and for us, excuse me, at the time, and it was meant to be disruptive, but I don't think that there was a fully formed perspective on what was going to happen after that. How are we actually going to get leverage and enterprise value out of this sort of big, enormous piece of free software we just put into the universe? And I think the pedigree of product manager at HubSpot at that time was also a bit different. There were folks who maybe started their time at HubSpot in support, and so intimately familiar with the product and with customers. Some of these people had closed thousands of support tickets and my background was a bit different.

It was maybe like a year or so after HubSpot had launched their free CRM, which was a big strategic play for them and for us, excuse me, at the time, and it was meant to be disruptive, but I don't think that there was a fully formed perspective on what was going to happen after that.

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