Jeanne DeWitt Grosser: It is. We had a really interesting, one of the things we're doing at Vercel, we have an AI cloud, so people use that to put AI-native features into their customer-facing applications, but they're also using it to build internal applications to improve productivity or outcomes. And we are talking to a very large airline and that airline obviously gets tons and tons of support queries. So of course they would want to go apply AI to hey, how can we have AI answer these so that our cost to support goes down, sort of the obvious thing. But the more interesting conversation was actually with one of the C-level executives who said, we also actually transcribe every single one of those support calls. And so what I really want to know is why are they calling and how do I make it so that fewer people call the next week? And so again, this is now with AI, you can rapidly go through all of that content and actually be able to much more quickly than having a human in your CRM sort of pick some status why it was that folks were calling the airline this week and what if anything you can do to make it less the case next week.
And so again, this is now with AI, you can rapidly go through all of that content and actually be able to much more quickly than having a human in your CRM sort of pick some status why it was that folks were calling the airline this week and what if anything you can do to make it less the case next week.